What is a home warranty?
A home warranty is typically a one-year service contract designed to protect the family budget from unexpected, costly repairs on home systems and appliances.
What is covered in the plans?
There are several plans and options to choose from to best suit the home's specific requirements. Basic plans typically include coverage for: kitchen appliances, water heaters, plumbing, plumbing stoppages, electrical, heating system, ductwork, instant hot water dispenser, whirlpool bath motor and pump assemblies and more. Optional covered items can range from pool/spa equipment, washer/dryer, kitchen refrigerator, air conditioning, well pump and more. Plans and optional covered items vary in geographic areas and are detailed in First American contracts.
Does First American Home Buyers Protection have to be contacted first when items fail or can a technician be contacted directly for the repairs?
Yes, First American Home Buyers Protection must be contacted first. One of the many benefits of a First American home warranty plan is to save homeowners time, energy and money when searching for the right technician. First American has done all the due diligence and maintains a nationwide network of local technicians that are licensed and insured.
How does the claim process work?
Any time a covered item fails, simply call 800.992.3400 or go online at www.firstam.com/warranty to request service. Once First American receives the request and coverage is confirmed, a local service technician will call the homeowner to arrange a mutually convenient day and time to go to the home and diagnose the failure.
What determines an emergency repair and how are these claims handled?
First American Home Buyers Protection considers it an emergency when the failure of a covered item renders the home uninhabitable; in these circumstances, First American will make all reasonable efforts to expedite emergency service.
Phone Orders: 800.444.9030 • Service: 800.992.3400www.firstam.com/warranty
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Phone Orders: 800.444.9030 | Fax Orders: 800.772.1151
Service: 800.992.3400 | P.O. Box 10180, Van Nuys, CA 91410-0458
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